Terms & Conditions

Please take some minutes to read the terms & conditions for our service. When making an online booking reservation you automatically accept our terms and conditions. Reservations.


  • Transfer reservations through our online service are always handled in Austria mainland time (GMT+2.00)
  • We only accept online reservations until 12hrs before your transfer desired date.
  • For last minute transfer reservations, please call us on this number.(+43 676 3347 141)
  • If the Passenger’s luggage dimensions exceed standard luggage dimensions or weight (skis and ski equipment, snowboards, golfing equipment, etc.), he/she must specify the type of luggage and number of pieces of such luggage in the note section when booking the transfer.


  • You can pay directly to the driver or you can use Credit cards secure on the online payment system.
  • Payments to the driver must be in cash (Euros only) on arrival at the destination. If your transfer is return, please pay the total balance on arrival at the destination.


  • Cancellation and amendments to booking must be made 12hrs prior to your Travel.
  • If you cancel 24 hours prior to your pick-up, you will be refunded in full.
  • If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.
  • All cancellation requests or change of time and date must be sent at our Email address: office@salzburgtaxi.eu/salzburgtaxiinfo@gmail.com.
  • The Price includes 45 Minutes waiting time for Airport pick ups and 10 minutes for all other pick up points.Please note that waiting time and parking charges may apply after the free waiting time period has ended.
  • For Airport Pickups, the driver will be waiting at the arrival hall (meeting point) with a sign with your name (please switch on your mobile once landed).
  • For Train Station Pickups, The driver will be waiting in front of Info Point office with Passenger Name Board.
  • For Address pickups, the driver will be waiting in front of the door. If there are parking restrictions, he will be waiting around pickup location (the closest spot).
  • Children and babies count as adults.Customers are required to have baby seats. If you need child/baby seat/s, please indicate it on the reservation form and we will have it ready without any further cost.
  • We inform you that by Law we cannot collect / drop guests in the areas of Hallstatt City Centre.


  • Our cabdriver will carry two items of luggage per person.
  • Any extra or special luggage (Ex. golf clubs, skiboards, bicycles) must be disclosed on booking. We will not be responsible to carry any extra luggage that was not declared.

Insurance and Guarantees

  • We are a fully licensed Austrian Taxi transfer company.
  • Our company is fully insured, having all the insurances requested by the Austrian law through the international insurance company.
  • The transfer passenger and their luggage are fully insured.
  • We are not responsible for delays before or during the transfer caused by external reasons (ex: weather conditions and traffic).
  • If the tour operator is directly responsible for the delay (the vehicle breaks down, empty tank, etc.), the passengers will be compensated for the costs of transport. In case a Passenger has to use another type of transport due to the Tour operator’s fault, the costs of the alternative transportation will be compensated for only if such new transportation has been arranged by the Tour operator or in cooperation with the Tour operator.


  • Smoking and alcoholic drinks are not allowed in our vehicles.
  • We reserve ourselves the right to refuse to transport clients under the influence of alcohol or drugs or considered to be a risk to our driver.
  • We reserve the right to decline to transport your party due to health and safety specifications.
  • Customers are required to have baby seats when they have baby with them prior to travelling.
  • We reserve the right to depart your accommodation 15 minutes after the pre arranged pick up time.
  • Company reserves all the rights to change the model of the booked car or van without prior notice of the passenger.
  • If there is a problem with luggage, send us a 1 member of your party to find us in arrivals. we will be happy to wait for you until the problem is resolved. If you are travelling alone please advise by calling this number. +43 676 3347 141
  • If a Passenger fails to appear, he/she will be charged the total amount for the transfer.
  • Any legal proceeding with the company will be held in Landesgricht Salzburg-Austria (Proventional Court Salzburg-Austria).
  • The Tour operator may refuse to carry out or complete the transfer under the following circumstances:
    • if a passenger is disturbing the Carrier’s staff
    • if a passenger's behavior threatining the safety of the staff or other passengers
    • if a passenger's behavior disrupts the transfer
    • if the driver estimates that a passenger may cause any safety issues
    • if a passenger is any way ruining the cleanliness of the vehicle (food, drinks, etc.)
    • if any of the passengers clearly appears to be intoxicated.

If any of these circumstances should cause a cancelation or an unexpected termination of the transfer, the passengers’ items will be taken out and they will be asked to leave the vehicle. In such circumstances, the Tour operator keeps the entire amount paid for the transfer.