• Call Us On : +43 676 3347 141
  • Mail Us On : office@salzburgtaxi.eu

Faq

1:   Is it necessary to reconfirm my journeys?

No, we take care of everything. A few days before each journey we confirm all the transfers with our drivers. You only have to remember to bring a printed copy of your booking confirmation and enjoy the journey!

2:   I want to cancel my journey. How can I do it?

Any journey can be cancelled without charges up to 12 hours before the day of the first journey, as specified in our terms and conditions

3:   My travel details have changed. Can I modify the details of my transfer?

Yes. You can make changes up to one hour before the fixed time for your journey. To do this, send an email to our customer services team at office@salzburgtaxi.eu / Salzburgtaxiinfo@gmail.com

4:   What happens if my driver is delayed?

We’ll reconfirm all the journeys with our drivers before the collection date. In the unlikely event that the driver arrives late, please ring us on our 24 hour helpline, provided on your booking confirmation and our customer services team will assist you immediately. Note that due to adverse conditions or traffic, you can only consider the driver late if he isn’t present for your collection up to 10 minutes after the fixed time on your booking confirmation.

5:   What do I do if my flight is delayed or cancelled?

We always check Flight tracker,regarding flight information to keep track. If your flight is cancelled you must call our office and inform. Driver will wait for you for a maximum of 1 Hours AFTER the flight has landed. All our drivers monitor the arrival times of flights and trains to ensure that they collect you on time in the event of a minor delay. If your flight number changes, is reprogrammed or a major delay occurs (more than 2 hours), please call our 24 hour helpline, which you’ll find on your booking confirmation, to let us know of the changes

6:   What method of payment do you accept?

We accept cash, credit card and PayPal. Our driver will accept only cash. If you want to pay by credit/debit card must be paid in advance.

7:   What type of vehicles do you have?

Please check our vehicles page for details

8:   How do I make a reservation?

You can book online, http://www.salzburgtaxi.eu /online-booking

9:   I need a receipt/invoice of the contracted services. Can you provide it for me after the booking's been carried out?

Yes. Please request your invoice by email at alpstaxiinfo@gmail.com / office@salzburgtaxi.eu,and you will receive the receipt corresponding to your booking.

10:   Is it possible to make a stop along the way to collect keys to the accommodation?

Yes. It's possible to make a stop for the collection of keys. This stop is only possible if it's in the same locality or resort as to where the group is heading. To request this service, you must indicate it in the booking process, selecting EXTRA STOP and citing the full address of where the stop has to be made.

11:   Will I be taken to and picked up directly from my hotel/private address?

Yes. All of our private journeys take your group directly to your hotel/private address and in the same way, we'll collect you at this same spot on the day of your return journey.

12:   Travelling with a pet?

If you're travelling with a pet, please indicate in the application process. We'll offer you an adequate vehicle for your needs.

13:   Travelling with children?

The majority of our vehicles are adapted to hold child car seats. During the booking process you have the option of adding car seats to your application. We takes the safety of its passengers very seriously and particularly that of children.

14:   Can I bring extra baggage, sports equipment or does this take up too much space?

In our booking process you have the option of indicating if you have any special needs during your trip. If your extra baggage doesn't appear with the vehicle you've chosen or the option doesn't exist, please indicate your requirements in the comments of your booking. We'll look for the best solution and get back to you within one working day.

15:   What is the baggage allowance per person?

The standard baggage allowance is a suitcase of maximum total size 140cm (height + width + depth) per passenger. Please, book a vehicle with adequate capacity for the needs of your group. If the taxi you reserve doesn't have sufficient capacity, you may be required to pay for a second vehicle to be sent.

16:   Is it safe to enter my credit card details online?

Yes. Your credit card details aren't introduced until the very last step of the booking process, at which point you'll be redirected to a completely secure bank server where you carry out your payment.We never has access nor does it store in its databases your details, so you don't run any risk.

17:   I have to travel to an airport where you offer service, but I can't find the town or my final destination.

We offers it's services in many towns and destinations, which we continue to expand day by day. In the case that you can't find your destination in the 'points of interest' in our booking engine, cite the complete address of your destination. Our system will calculate the distance in kilometres and offer you the best applicable tariff for each journey.

18:   Is my booking a private or shared transfer?

All bookings offered are for private transfers and only official cars authorised by local transport authorities are used. Your group will travel in a vehicle for exclusive use. This allows you to avoid queues, save waiting times for other passengers and enable you to go straight to your destination without stopping